Return and Refund Policy

Last updated: October 2026

We want you to be satisfied with your purchase from Purseve. If you are not satisfied with your order, you can find information about returns, your right to cancel, and refunds below.

1. Right to Cancel

If you purchase as a consumer within the European Union, you generally have the right to cancel your purchase within 14 days without providing a reason, subject to any exceptions under applicable law.

The cancellation period generally begins on the day you, or a person designated by you other than the carrier, receive the product.

To exercise your right to cancel, please contact us at help@purseve.com and clearly notify us that you wish to cancel your purchase. Please include your order number so we can assist you more efficiently.

You may contact us before returning the product to receive instructions on how to complete your return.

2. Hygiene Products

Sealed products that are unsuitable for return for health protection or hygiene reasons may, in certain circumstances, be exempt from the right to cancel if the seal has been broken after delivery, in accordance with applicable Swedish law and EU legislation.

This exception does not automatically apply to all products that have been used or opened. If you are unsure whether your product falls under this exception, we recommend contacting us before sending it back.

3. Condition of Returned Products

Where possible, we ask that you return the product in its original packaging and in good condition.

You have the right to examine the product to the extent necessary to establish its nature, characteristics, and functionality.

If the product has been handled beyond what is necessary for such an examination, and its value has consequently decreased, we may be entitled to deduct an appropriate amount from your refund to the extent permitted by law.

This does not affect your statutory consumer rights.

4. Return Shipping Costs

When exercising your right to cancel, you are responsible for the direct cost of return shipping, provided that you were informed of this before making your purchase and subject to applicable law or any agreement with us.

If your return concerns a defective, damaged, or incorrectly delivered product, the matter will be handled in accordance with your statutory rights and applicable law.

5. Refunds

Once we have received the returned product and, where necessary, inspected it, we will process your refund in accordance with applicable law.

Refunds are generally issued using the same payment method used for the original purchase, unless otherwise agreed.

When you cancel a purchase, we will also refund the cost of the least expensive standard delivery option offered at the time of purchase, where required by law. Any additional costs resulting from choosing a more expensive delivery method may not be refundable.

Where applicable, we may withhold the refund until we have received the returned product or you have provided evidence that the product has been sent back, whichever occurs first.

6. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or does not match your order, please contact us at help@purseve.com.

Please include the following information where possible:

• Your order number.

• A description of the issue.

• Photographs showing the defect, damage, or incorrect product.

We will review your case and assist you in accordance with applicable law and your statutory consumer rights.

7. Contact Us

If you have any questions about returns, cancellations, or refunds, please contact us:

Email: help@purseve.com