Shipping and Delivery Policy

Last updated: September 2026

At Purseve, we want your order to be delivered safely and as quickly as possible. Below, you will find information about our shipping and delivery process.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please note that order processing may take longer during public holidays, promotional periods, or periods of unusually high order volume.

Delivery Times

Estimated delivery times depend on the destination and the shipping method selected at checkout.

European Union: Approximately 5–14 business days

International Orders: Approximately 5–14 business days

Delivery times are estimates and cannot be guaranteed. Delays may occur due to postal or shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email.

If your tracking information does not update immediately, please allow 24–48 hours for the shipping carrier's system to register and update your shipment details.

Incorrect Shipping Address

Please ensure that your shipping address is accurate and complete before completing your purchase.

If you provide an incorrect or incomplete address and your package is returned to us, additional shipping costs may apply if the order needs to be reshipped. Any such costs will be handled in accordance with applicable law.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at help@purseve.com as soon as possible.

Please include your order number and, if possible, attach photographs of the damaged packaging and product.

Your statutory consumer rights are not affected by this policy.

Contact Us

If you have any questions about your shipment or delivery, please feel free to contact us:

Email: help@purseve.com